Frequently Asked Question

GENERAL QUESTION

• Where to submit bank slip/receipt after bank in

  After submited an order by using payment method bank transfer, the order status will be pending.
  After bank in to our bank account, you should upload bank slip to your order by following step.

  Once payment is made, customers are required to e-mail us the payment details to  Contacts Us .
  Please follow the format as below:

  Email :	(E-mail address that registered in WICZY)
  Order ID :	(Ordered id number) *can more than 1
  Payment Type :	(Banking / PayPal / MOLPay)
  Payment Detail :	(Bank Name & Banking Acc Name / PayPal sender account / MOLPay Serial No.)
  Date :	(Date of payment)
  Amount :	(Amount of payment RM***.** )
  Payment Evidence :	(Physical copy slip) *only for bank deposit and ATM banking
  Contact :	(mobile phone number / e-mail address)

   

  Thank you for visit Wiczy Fashion Store. Have a good day.

• What is WICZY Credit

  Wiczy Customer Credit is a type of pre-prepaid payment method. You can top up Wiczy customer credit into account for later use. With this payment method, you can checkout easily anytime without bank in order amount on busy time.

  For more details, kindly refer http://www.wiczy.com/internal-store-credits

  To Top up can checkout this product with quantity you want.
  
  WICZY Customer Credit 
  
  QTY 1 = RM 1

• Where to check Wiczy Credit balance

  Visit My Account page, click the My Credit tab you will get the infomation like below:

  

• How to checkout via Wiczy Credit

  1) On checkout page , fill up information on all required field , select the internal credit at payment section
  2) Submit order and await your item ship to your home. 

  *** Wiczy customer credit will deduct include product price & shipping fee.

  *** If the order grandtotal amount is over than credit balance, Wiczy customer credit will deduct until 0 and you have to bank in the balance of grandtotal.

  

• How to purchase Mobile Reload product

  1) Select Mobile Reload Product  & add to cart as normal

  2) On checkout page, please use below format to fill information at order comment field.

  Example:

  U-Mobile RM30 qty=1 - 014-1234xxx Reload date- (DD-MM-YYYY) 1-1-2016 12:00AM

  U-Mobile RM30 qty=1 - 014-9876xxx Reload date- (DD-MM-YYYY) 7-1-2016 1:00PM
  
  Reload Product Name , Qty , Top up Mobile Number , Reload date and time

  
  
   *If reload date and time no mention , we will top up the mobile number provide immediately.Thanks

• How long receive product code/top up after purchase prepaid card product

  Once payment paid, you will receive the code/credit immediately.

• Did WICZY have collect Goods and Services Tax (GST)?

  No. WICZY no charge GST.