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Return Policy

Return Policy

Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any deliver return request that falls outside of our stated policy will not be entertained.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Customers are required to e-mail us (wiczycom@wiczy.com) the Return Details as below:

Return Detail
Email : (E-mail address that always used)
Sales Order Number : (The order number for the item that you want to send back)
Reason : (Reason of return example stain item/button missing)
Tracking Number : (your courier company tracking number)
Replacement Item : (tell us the item that you want to replace example product name:Wiczy shirt & product link: www.wiczy.com/exampleitem.html)
Contact : (mobile phone number / e-mail address)

Important Notes

  1. If customer received a damaged item and request for a different design or colour as replacement, the return and replacement shipping fee will be borne by customer.
  2. All exchange of item must relate to its subject to the same design and colour only.
  3. Charges will be made for the re-shipment from Wiczy for return and replacement when product delivered is due to Damage or Stained item.
  4. Customer unable to change the type of product if the product doesn’t suite customer needs. You only allow to replace either the size or the colour of the product as mention in point no.2
  5. We strictly need our customer to email us for return shipment before sending back the parcel to us, otherwise return shipment will not be entertain. We will have our customer service team ready to entertain you as soon as possible.
  6. Items must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on return.
  7. Wiczy reserves full right to reject any returned goods.

Returnable/Exchangeable Items

  • Items receive upon delivery that are TERRIBLY damage or stained.
  • If the size and colour of item are different from what you stated, exchangeable item is allow but customer will entitled for the term in IMPORTANT NOTES SECTION Above.

Non-Returnable/Non-Exchangeable Section

  • Minor loose threads, irregular fold or wrinkle produced by crumpling, colour differs slightly from the pictures shown online are not eligible for exchange/return.
  • Return or exchange is not allowed if size measurement differs about 1-3cm.
  • Item design that is slightly different than the picture shown. (e.g. button or pocket).
  • Any voucher or coupon cannot be change to points or credit. It only uses for that particular season or time only.
  • All garment are not eligible to be exchange or return unless they have not been worn, altered or wash.